UK Post Box review: the most luxurious digital service I use

uk post box interface
The UK Post Box interface which lets you send snail mail (physical letters!) using a computer

Sending physical letters or “snail mail” in the age of email is still necessary sometimes. Whether it’s banks who refuse to accept PDF statements via email or magazines who won’t let you unsubscribe unless you physically write to them (GAH!), you might still have to go through the rigamarole of typing something up, printing it, finding an envelope and stamps and heading down to a post office to send a letter. Fortunately, there’s a solution. Virtual post service UK Post Box lets you do all this from a web browser.

UK Post Box review

Using UK Post Box is simply a case of uploading a PDF and pressing a few buttons, and the company will print out your message, put it in an envelope and send it off for you, first class. The price is a little higher than it would cost for you to do it yourself, but it more than makes up for itself in time saved.

UK Post Box is mostly designed for individuals who want a post forwarding service, or a fixed post box address in the UK which can receive letters and parcels (the company will even scan in your post and send it you as a PDF) but personally I find the snail mail element the most useful. I haven’t tried any of the other services, but I can imagine any UK expats, frequent travellers or people looking for a private address would find the other bits of UK Post Box useful.

How does UK Post Box work?

The company has a sorting facility which is based in Poole which is the base for their post boxes and their sending and receiving service. You use a web interface similar to an email inbox to upload documents and input addresses.

How much does UKPostBox cost?

It cost me £2.35 to send a three page letter to my bank. You do have to load up your account with credit (I added £25 at the start of the year), and this eventually expires after a year. As I said, this is a luxury service. It will always be cheaper to do the posting yourself.

How do I sign up to UKPostBox?

Sign up to UK Post Box using my referral link and you’ll share a small discount with me on your membership.

AI and algorithms are useless if it takes a decade to fix simple problems

I’d like to talk about a simple problem on Google which I think partially explains why technology companies seem so utterly useless at preventing the spread of terrorist content.

In November last year, Google said it had fixed a bug on the visa waiver search engine results page after an investigation by the BBC forced Google to pay attention to the problem.

This “bug” was allowing people to use Google’s advertising network to set up sites that charged to file visa waivers. Instead of going directly to the US Government’s website – which still costs about $14 – they would charge users up to $99 for “checking” their application. 

The problem was first identified in 2009. It wasn’t “fixed” until 2018, eight years later.

I even fell for it in August 2009:

Why did it take so long?

Google’s solution to this problem – like a hammer which only sees nail – was to “develop a machine learning process to wipe out unofficial Esta ads.”

That process took eight years.

In the meantime, countless numbers of people were paying over and above what they should have for entering their details into a very simple online form.

Of course, Google met its minimum standard obligation of investigating and taking down any links that users reported were incorrect, but the companies taking advantage of Google’s incompetence could very simply edit the domain name and resubmit, a relatively trivial operation.

The BBC even sent some unofficial ads to Google, which its algorithms dutifully allowed to be displayed.

(It turns out that this process didn’t even fix the problem. It’s still possible to see unofficial advertising for ESTA visa waivers on Google. This story found dozens of fake ads charging up to $100, days after Google said it had fixed the problem.)

Now apply this problem to media savvy terrorist attacks

A Google mindset of do it first, collect data, and improve it over time (or Facebook’s “move fast and break things”) has dramatic consequences when more malicious operators take advantage of their weaknesses.

Google, YouTube, Facebook and Twitter have all been far too slow in taking down videos of the New Zealand terrorist attack. Even though they all have large, dedicated and sophisticated moderation teams seeking to remove this information, they are unable to stop people re-uploading videos. 

The obvious question is, why don’t technology companies do it manually? I agree with Alex Hern who says, they could have, “one person – just one – to sit there searching for ‘New Zealand terror attack’ and just delete the obvious reposts that keep popping up on that search term.”

So why don’t they do it? I also agree with Alex’s reason, that they have, “a desire to build scalable systems rather than one-off applications of human labour.”

Technology solutions: 
-Create a new algorithm to identify suspect terrorist uploads
-Use content ID matching algorithms
-Use AI-enhanced moderation
Human solutions:
-Disable video uploads temporarily
-Manually delete videos
-Employ editors to approve questionable content first

Technology companies can’t fix every problem with an algorithm

Just as big tech doesn’t invest in ideas that don’t “scale”, they won’t invest in solving problems unless there’s a scalable solution. Technology companies think they can “fix” unsolvable problems with maths. They think they can “fix” the problem of terrorists sharing their content with an algorithm, just like they can “fix” the problem of people being scammed for ESTA forms.

As the ESTA example show, they can’t. 

Humans might not be as fast than algorithms, but they’re cleverer, and technology companies need to wise up too.